Concept site: PRISMA Parfums SAS is fictional, and the company details are placeholders (addresses and emails use the reserved .example domain). On a real site, every page is filled with the real business details and reviewed by a lawyer in the business's country.

Terms of Sale

Last updated: 17 October 2026

These terms apply when you buy from PRISMA Parfums SAS on this site. If you're a consumer, nothing here takes away the rights the law of your country gives you.

1. Who sells to you

PRISMA Parfums SAS, 1 rue de l'Exemple, 75003 Paris, France. Company details: Legal Notice.

2. Products and prices

We describe products as accurately as we can; colours on screen can differ slightly. Prices include VAT and import duties, so there is nothing more to pay on delivery. Delivery costs are shown at checkout before you pay. There are no other fees.

3. How the contract is made

• Add products to the cart and go to checkout. Enter your details; you can correct them at any time on the checkout page before paying.
• You see a summary of your order and the total. Clicking "Buy now" (for subscriptions "Subscribe and pay") means you are ordering with an obligation to pay.
• We confirm by email, with these terms attached. The contract is made when we send that confirmation. We store your order; you can ask us for a copy at any time.
• The contract is concluded in English. If a product is out of stock or a price was clearly wrong, we tell you and refund you in full.

4. Payment

Payment is handled by our payment provider (for example Shopify Payments or Stripe). We never see or store your full card number.

5. Your name on the label

Personalising the label is free. You choose the text (up to 14 characters) and we print it on the bottle’s label. A personalised bottle is made to your specification, so the 14-day right of withdrawal does not apply to it (Art. 16(c) Consumer Rights Directive). If the text is wrong compared with your order, or the bottle is faulty, we replace it at no cost. We may refuse text that is offensive or infringes someone else’s rights.

6. Sealed bottles

For hygiene reasons, a bottle whose protective film has been removed cannot be returned under the withdrawal right (Art. 16(e) Consumer Rights Directive). Every order includes a 2 ml sample so you can try the scent first.

7. Delivery, withdrawal and refunds

See Shipping, Returns & Refunds, including your 14-day right of withdrawal.

8. Legal guarantee

If a product is faulty or not as described, you have the legal guarantee of conformity (at least 2 years in the EU, 3 years in Portugal, and your statutory rights in the UK and elsewhere). We repair, replace or refund at no cost.

9. Our liability

We're responsible for losses that are a foreseeable result of us breaking these terms. We don't exclude liability where the law doesn't allow it, such as for death or injury caused by negligence, fraud, or your statutory consumer rights.

10. Reviews

We only show reviews from verified customers, we show negative reviews too, and we never pay for or write reviews. (On this concept site, reviews are clearly marked as samples.)

11. Law and disputes

These terms are governed by the law of France. If you're a consumer you can also rely on the mandatory consumer law of the country you live in, and bring a claim in your local courts. Write to us first at hello@prisma.example and we'll try to solve it. Dispute resolution bodies: see the Legal Notice.

12. Changes

The terms that apply are the ones on the site when you place your order.